- Reach out to sponsors a week to three days out and ask them if they need anything.
Get to their requests that day, if possible.
- Do a walkthrough of the venue space.
Make any final corrections. Note anything that is still outstanding. Assign that to someone on your team to follow up on. While you may be tempted to add it to your list, it’s likely not something that really requires your attention. Make a note on what needs to be done and what is considered a success and pass that on. Speaking of….
- Delegate without micromanaging.
If you trust your team and you took the time to ensure everyone was in the right place with the right skills, giving them additional responsibilities will make everyone happier. Remember you don’t have time to micromanage and no one performs well under those terms. There may even be negative health ramifications. No one needs to be sick and stressed.
- Always have a “MacGyver” kit.
Fill it with all those little items you might need like a needle and thread, duct tape, a lint roller, stain stick, batteries, chargers, mints, floss, clear nail polish, etc.
- Always have a “MacGyver” kit.
Fill it with all those little items you might need like a needle and thread, duct tape, a lint roller, stain stick, batteries, chargers, mints, floss, clear nail polish, etc.
- Assign someone to watch social media streams so a small issue doesn’t become a big one.
Create a social media escalation procedure chart to give this person some autonomy. In this flowchart, list “if/then” scenarios that explain what they can handle with pithy comments (or attendee support) and what requires direct intervention. Include both situations and attendee status. For instance, you probably don’t want your social media person running to you if someone complained about dessert. However, you do want them to notify you if the CEO of your organization did.
- Batch tasks that are similar or in similar areas and do them all at once.
For instance, if you know you need to check in on the kitchen staff and take a picture of the meal for Instagram, do these things at the same time, even if one is much less important than the other. You’re there anyway and it will improve efficiency because you’re not running back and forth
- Do it when you have the time.
Don’t put something off just because you think you can. The only block of time you’re assured of is the one you’re in now. When things are hectic or you’re tired, it’s easy to put something off. But with an event, you never know what’s going to happen. You may think tomorrow morning is open and you can slide the “to-do” in there when you’re more rested, but there’s no way of predicting what that spot will look like come tomorrow. If you have the time, do it now. Now is all you have.
- Maintain a Good, Productive Attitude:
- Give yourself a small win early on to build momentum.
While many experts suggest tackling your toughest tasks early, and that is important, adding a small, quick task that you know you can finish first thing, allows you to build momentum and feel good about getting something done fast. After that, tackle a tough job but break it into manageable pieces to keep up the momentum.
- Don’t rent space in your head to doubts about the choices you’ve made.
Move on. Revisiting past decisions can take up a lot of our emotional reserve. Make a decision and let it go. If you need to change the decision, do so for good reason, not because you’ve been dwelling on it and second guessing your original thought.
- Remember: completed trumps perfect.
In most events, tasks need to be completed. Working on something longer than necessary because you’re trying to get it perfect doesn’t help you or your client. Your client wants completed work, not perfect ideas.
- Smile.
You’ll feel better and so will those around you. While it sounds a little trite, a recent study found that those people who were unable to frown were happier than those who could. So if you want to be happier, consider that what we do with our bodies may have an effect on how we perceive emotions.
- Listen to the issue at hand.
Don’t try to solve it until you understand it. Many people hear a problem and immediately begin searching for solutions before they fully understand the issue at hand and what has been tried. If someone comes to you with a challenge or issue, give them the time they deserve in understanding their side before you propose solutions. If you’re busy thinking of solutions, you could miss the point behind what they’re saying.
- Streamline Your Operations for Greater Efficiency:
- Use a chatbot to cut down on FAQs to you and your staff.
This technology is still novel enough that people enjoy using it. (SXSW’s chatbot fielded 56,000 questions at its 2017 event.) It’s easy to implement and most attendees are familiar with voice search as it’s likely what they use in their personal and professional lives.
- When problems arise, ask yourself if they need your attention or if they can be handled by a junior staffer.
Make good use of your time. If you’re working on a printer jam at registration, you can’t be handling the issue with the VIP. Doing tasks that can be passed to others (like the printer) gives the appearance that you are running a one-person show or that you don’t trust your team.
- Streamline and automate what you can.
Is ticketing a major headache for you? Consider self-check-in kiosks, which require minimal staffing.
Recent Comments