Customer service is key in any industry, but in events it can make or break your reputation. Here are 4 fails from the world of events and what all event planners can learn from them.
When something goes wrong at an event, the way that you handle it with your customers will ultimately impact the view your attendees have of the entire experience. Good or bad, event customer service will be discussed among your participants and potential future attendees. Looking at these examples of what not to do can help us to learn more about the industry, the service we deliver and how we should treat our guests.